Pro Sports Lab customer privacy notice
Registered name: All About Performance Limited
This privacy notice tells you what to expect us to do with your personal information.
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
Contact details
If you have any question regarding the information contained within this Privacy Notice, you can contact us using the e-mail address below:
What information we collect, use, and why
We collect or use the following information to provide services to you:
• Names and contact details
• Date of birth
• Health information (including injuries, requirements, allergies and health conditions)
• Account information
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings (taken as part of your program)
• Records of meetings and decisions
• Identification documents
We also collect or use the following special category information to provide services to you:
• Health information (including injuries, requirements, allergies and health conditions)
We collect or use the following information for the operation of customer accounts:
• Names and contact details
• Account information, including registration details
• Information used for security purposes
• Bookings and Preferences
• Programme details
• Historical information relating to class bookings and program engagement
We also collect or use the following special category information for the operation of customer accounts:
• Health information (including injuries, requirements, allergies and health conditions)
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Health and safety information
We collect or use the following personal information for dealing with queries:
• Names and contact details
• Account information
• Correspondence
We also collect the following information for dealing with queries:
• Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services to you are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We process personal data, including attendance records for on-site wellbeing classes, physiotherapy sessions, and gym usage, to monitor and improve the health and wellbeing of our workforce and provide more relevant services. This data is essential for conducting trend analysis and generating reports that inform our health and wellbeing strategies. Any information shared with Red Bull Technology for this purpose will be at an aggregated, statistical level.
Our lawful bases for collecting or using personal information for the operation of customer accounts are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o We process personal data including your account information, contact data and correspondence and interactions data to help deal with your queries.
Where we get personal information from
• Directly from you
• Third parties:
• Where agreed, Occupational Health
• Red Bull Technology Group Legal Entities
How long we keep information
Your account will be maintained for a period of 12 months after a period of inactivity.
Who we share information with
Data processors
Wix: Website platform provider
Wix is a cloud-based website platform provider and all data collected via this site will be stored in Wix data centers located in […… TBC].
Others we share personal information with
• Other relevant third parties:
o Red Bull Technology Group, where agreed with you, or required by law, we'll share relevant information with RBTG. This could be where you would like information shared with your employer in relation to any programme or treatment you’ve been receiving.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
23 September 2024